Library Users’ Challenges and Information Literacy Training Needs: Proposed User Friendly Programs for Online Resources and Services: paper presented at the 4th Interdisciplinary International Conference (4IIC 2017) August 1-4, 2017, Kyambogo University, Kampala, Uganda, East Africa
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Date
2017-08
Journal Title
Journal ISSN
Volume Title
Publisher
4th Interdisciplinary International Conference (4IIC 2017)
Abstract
Employing the descriptive prospective quantitative research design and stratified random sampling technique, data
from a scientifically computed sample of 400 respondents (students and staff) who were users of the Iddi
Basajjabalaba Memorial Library(IBML) were collected utilizing a structured questionnaire, validated and tested for
reliability at acceptable levels. This study probed into the challenges with on line library resources and services and
information literacy training needs of the library users. The findings on library users’ challenges related to on-line
resources and services in logical order in terms of percentage were: slow internet (47.8%); lack of know-how in the
use of electronic catalogue (31.8%); computers in e-resources were always occupied (30.2%); the online catalogue
(OPAC) was complicated and hard to use (28.1%); electronic journal articles were not easily accessible (23.8%) and
no knowledge to conduct an online search (20.4%). The results on information literacy training needs were on how
to: use electronic catalogue (OPAC) (59.4%); conduct online searches and use e-resources (47.5%); find books
through the open shelves in relation to OPAC (33.5%). Anchored on these empirical data, the proposed user friendly
on line resources services including a university wide training were thus proposed to be implemented
Description
The Conference Paper is available full text.
Keywords
Information Literacy, Library Services, Library users’ challenges, User Friendly Online Resources Services