Appraisal system and productivity: a case study Stanbic Bank Uganda (Wandegeya Branch)
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Date
2008-07
Authors
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Journal ISSN
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Publisher
Kampala International University; College of Economics and management
Abstract
The research was mainly to examine appraisal system and institutional productivity in Stanbic Bank Limited (Wandegeya Branch)the objectives were to identify the methods of appraisal, hurdles in the appraisal system and appraisal factors in the Stanbic Bank (Wandegeya Branch.) From the study findings it was revealed that call satisfaction survey, multi-rater method and appraisal methods in Stanbic Bank. It was also revealed from the findings that inappropriate final judgment, delay in feedback, leakage of information were some of the hurdles in the appraisal system. Response to the appraisal development plan (PDP), ability to deliver bad news criticizing weak performance were appraisal factors considered during the appraisal system. Recommendations were made which included:
- The encouragement of 360 evaluation/appraisal system which involved the views of stake holders outside the bank for instance customers.
Another recommendation was to award appraisal duties to appraisers who have enough job knowledge on the job being evaluated.
- Final internal evaluation was recommended instead of sending appraisal reports to the
Head Office at Crested Towers or the Mother Bank Standard Bank in Johannesburg for final judgment.
Description
Research report submitted to the School of Business and Management in partial fulfillment for the requirement of the Award of a Bachelor of Human Resource Management of Kampala International University
Keywords
Appraisal system and productivity, Stanbic Bank Uganda, Wandegeya Branch, Uganda