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dc.contributor.authorMagume, Lajabu-
dc.descriptionA dissertation submitted to the faculty of applied economics and management sciences in partial fulfillment of the requirement for the award of Bachelor's Degree in tourism and hotel management of Kampala International Universityen_US
dc.publisherKampala International University, College of Humanities and Social Sciencesen_US
dc.subjectCustomer complainten_US
dc.subjectService deliveryen_US
dc.titleImpact of customer complaint on service delivery in selected hotels in Kampala-Uganda:en_US
dc.title.alternativeA Case Study of Kampala Serena Hotelen_US
Appears in Collections:Bachelor of Tourism and Hotel Management

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