The impact of e-procurement principles on service delivery case study: National Medical stores Entebbe
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Date
2014-06
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Kampala International University, College of Economics and Management
Abstract
The study looked at the impact of E-procurement principles on service delivery at National Medical stores. The study objectives were; To examine factors influencing adoption of E-procurement at National Medical Stores. To determine different forms of E-procurement used at National Medical Stores. And To determine the relationship between E-procurement and service delivery.
A sample of 30 respondents were determined using Krejcie Morgan (1970). The findings of the study were the following according to respondents. The forms of e-procurement were e-ordering; web-based ERP; e-sourcing; e-tendering; e-reverse auctioning; and e-informing.
The factors influencing e-procurement adoption were Managerial Factors and e-Procurement Implementation, Environmental Factors and e-Procurement Implementation, Technical
Factors and e-Procurement Implementation, Presence of legal support,Supplier Capability
Development, Development of experts on e-procurement, and Capital investment on technological infrastructure
The recommendations of the study were, The modernization of the e-procurement legislative, framework. Develop e-suites aimed at standardizing information availability from the suppliers. Develop simplified, consistent, interoperable and secure technology systems to drive the e-procurement functions.
The paper recommends further research on the impact of other variables such as language barriers, experience cU1ves, cultural factors and digital dMdes on e-procurement implementation.
the researcher came up with the following recommendations; national medical stores should optimize benefits of e- procurement by increasing the proportion of expenditure on e-procurement by widening the scope of supplier sourcing thereby justifying use of e-procurement, national medical stores need to increase the e-procurement capability in terms of IT expertise and IT infrastructure injecting regular upgrading of IT system and management of firm to expand the use of e-procurement by incorporating most of e-procurement processes as well as all e-procurement models. The researcher recommends that national medical stores to expand e-procurement models put in use by national medical stores in order to optimize the benefits of e-procurement.
Description
The Research Report Submitted to the College of Economics and Management as Partial Fulfillment of the Requirement for the Award of the Bachelor's Degree of Supplies and Procurement Management of Kampala International University
Keywords
E-procurement principles, Service delivery, National Medical stores Entebbe