Training and employee performance in the banking industry in Lusaka Zambia
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Date
2016-11
Authors
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Publisher
Kampala International University. College of Economics and Management
Abstract
The study sought to establish the effect of training on employee performance in Banking industry in Lusaka Zambia. In the banking industry in Lusaka Zambia, there is currently a problem of poor employee performance, whereby employees fail to put what they were given in training into day to day operations of the organization, they do not know where to begin from and where to end at the end of the day, and all these tend to result into poor employee performance. It was guided by three specific objectives; i) to examine the forms of training used in Banking industry in Lusaka Zambia; ii) to establish the effect of on-job training on employee performance in Banking industry in Lusaka Zambia; iii) to assess the effect of off-job training on employee performance in Banking industry in Lusaka Zambia, the researcher administered a questionnaire to 80 respondents. This research employed descriptive survey research design to describe the training and employee performance in Banking industry in Lusaka Zambia and the questionnaire was used as the research instrument. Descriptive statistics used in this study included frequencies, means, regression analysis and Pearson Linear Correlation Coefficient on relationship between variables. The findings revealed the following: training in Banking industry in Lusaka Zambia was rated satisfactory, implying that on-job and off-job trainings are always effectively practiced which has helped employees to acquire different types of skills which help them perform well at work, on-job training significantly affects employee performance in Banking industry in, Lusaka Zambia, off job training has a significant effect on employee performance in Banking industry in Lusaka Zambia, this implied that effective off job training can lead to an improvement on employee performance in Banking industry in, Lusaka Zambia and ineffective off job training reduces employee performance, and the findings indicated a significant relationship between training and employee performance in Banking industry in, Lusaka Zambia. The conclusions were that; both on-job and off-job trainings are always practiced though not effectively, which has somehow helped employees to acquire different types of skills which help them perform well at work though not effectively expected by their supervisors, effective on-job training can increase employee performance in Banking industry in, Lusaka Zambia, improvement in off job training can lead to improvement on employee performance in Banking industry in, Lusaka Zambia and ineffective off job training can reduce employee performance, and effective training can increase employee performance in Banking industry in, Lusaka Zambia and ineffective training reduces employee performance. The researcher recommended that; to the board Banking industry in should put in place a set of organizational culture to be followed by all workers as a way of behavior apprising in this organization, the Banking industry should give an opportunity to the workers to always have “a say “during decision making, this can be done by allowing them to contribute during meetings, the banking institutions should provide reliable information to both workers and clients before passing out any advertisement. Training needs analysis should always be done first and then training provided depending on the need and this can help improve on the effectiveness of the training, and managers should help employees in setting their performance goals and set performance targets and appraise employee performance, this can enable employees know how best they are performing and hence improve on their performance.
Description
A research report submitted to the College of Economics and Management in partial fulfillment for the award of a Master’s Degree of Arts in Human Resource Management of Kampala International University
Keywords
Employee Performance, Banking, Training, Lusaka Zambia