Assessment of Conditions of Service on Employee Performance in Public institutions: A Case Study of Lira Referral Hospital Northern Uganda

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Date
2010-05
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Kampala International University,College of Economics and management
Abstract
Majority of patients seek treatment in other health units and hospitals while the few patients who seek treatment at Lira referral hospital do so because of insufficient fund. This causes concern to the public as one has in mind that employees in Lira referral hospital have equivalent or even better qualifications than those employees in other health units. To ascertain the problem, the study employed the following objectives:- socio economic status of employees in relation to the level of performance; salary scale of employees and its relation to performance: management system in the institution and performance of employees; and provision of working tools relation to performance of employees at the institution. The study employed a sample survey design and used questionnaire that can be quantified on the sample selected from the departments. From the programme in the computer frequency table, percentage table and Chi square statistics were used to analyze the data collected from the study. The study found out that socio economic status of employees enhances their performance. The study also found out that high salary pay enhances performance of employees. It was also found out that management system (lack of personnel policies, lack of supervision and presence of harsh leaders) would not affect performance of employees. Lastly provision of sufficient working tools would improve performance of employees. In conclusion; good socio economic status improves on employee performance. Also good salary scale makes employees to perform better at their work places. vi The author disagrees with employees by saying lack of policies, lack of supervision and presence of harsh leaders would lower employees’ performance at their work places. Lastly having sufficient tools makes employees to perform better at work places The author recommended that employees needed training and refresher courses to up date them with knowledge to meet challenges concerning new technology. The employee should have self appraisal and evaluation to enable them to learn of errors and weakness they have. The employees should be accorded friendly atmosphere in order to create unity and cooperation among the employees. The employees should be provided with accommodation, given gifts (money, certificates) to motivate them to work harder. Lastly the research is to be extended to other public institutions to enable them acquire new knowledge to get solution to the problems that affect employees.
Description
A Thesis Submitted to The School of Postgraduate Studies in Partial Fulfillment of the Requirements for award of the Degree of Masters in Business Administration of Kampala International University.
Keywords
Service, Employee Performance, Public institutions, Lira Referral Hospital, Northern Uganda
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