Impact of mobile services on the performance of small and medium enterprises in Uganda, a case study of kansanga business area:
Loading...
Date
2019-08
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
Kampala International University, College of Economics and Management.
Abstract
The general objective of the study was to examine the influence of mobile money services on
the growth of small and medium enterprises in Kansanga business area and the specific
objectives of the study were; to examine the effect of mobile payment on the growth of SMEs
in Kansanga business area, to establish the effect of mobile finance on the growth of SMEs in
Kansanga business area and to determine the effect of mobile banking on the growth of
SMEs in Kansanga business area.
The findings of the study revealed that mobile payment greatly improves the performance of
small and medium enterprises as respondents agreed to all the statements used to measure this
objective. The most accepted statement was that their businesses have expanded because of
using mobile payments which was accepted with a percentage response of 85.The findings of
the study revealed that mobile finance improves the performance of small and medium
enterprises as respondents agreed to most of the statements used to measure this objective
except that it was revealed that through mobile finance, they are not able to obtain credit
from financial institutions. The findings of the study also showed that mobile banking
generally improves the performance of small and medium enterprises in Kansaga as
respondents agreed to statements that were used to measure this objective except that mobile
banking does not reduce the cost of transactions. In other words the costs associated with
mobile banking are high.
The study recommended that; the government should encourage SME sector at every level to
greatly adopt the use of mobile payment as it enhances the performance of SMES, the
Banking institutions should cooperate with Telecom companies in order to enable SME
owners to attain finance from banks through mobile finance services, the government should
reduce on the taxes charged on transactions via mobile banking as respondents revealed that
the costs associated with mobile banking are high.
Description
a research report submitted to the college of economics and management in partial fulfillment of the requirements for the award of a bachelor of business administration (acc &fin) of Kampala international university.
Keywords
mobile services, Small and Medium Enterprises