Conflicts management and performance of employees in Soroti district (Soroti municipality)
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Date
2019-04
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Kampala International University, College of Humanities and Social Sciences
Abstract
The conclusion was drawn from the research findings as guided by the research objectives and
questions. The main objective of the research was to examine the Impact of conflict management
on employee performance. Study on the second objective on the effect of conflicts management
on employee performance in Soroti Municipality. The study was conducted in Soroti
municipality from the employees using questionnaires were the data was collected IIom the
respondents who were 50; the data was collected from the respondents using closed ended
questionnaires. The study findings based on the results, the study conclude that the state of
conflict in Soroti Municipality has many factors associated with the conflicts in Soroti
Municipality. The study reveal that solving quality problems, reduced deadlines or delays,
increase customer satisfaction, increase motivation of employees, improving efficiency and
improves in resource allocation. The study conclude that regarding the measures for improving
employee performance, there is need for values to be developed that can generate the
performance and increase organization efficiency at all times. The study recommends that efforts
be geared towards making policies at institution level to enable the provision of better services to
the clients. Soroti Municipality should emphasize on Win—Win Negotiation in order to have the
problems between workers and employers solved without conflicts. The organizations should
help team members overcome this cause of conflict by making sure that they have everything
they need to do their jobs well. Organizations should teach them how to prioritize their time and
resources, as well as how to negotiate with one another to prevent every type of’ conflict.
Negotiations help to reveal out any dissatisfaction without conflicting. On the second objective.
the government should set clear policies that show the limits of employers and those of’
employees. The Participants and practitioners in conflict resolution and management should be
given training in a range of skills. The training should include experiential and collaborative
learning and the development of interpersonal skills. This will help to identify the right group
and solve the problem amicably without conflicting. On the third objective, the organizations
should also avail services to its employees such as good working environment, health facilities,
fair remunerations and this will reduce on conflicts. This is because conflicts results from
dissatisfaction of workers due to poor services and improvement increases workers enthusiasm to
concentrate on their jobs and thus reducing workplace conflicts. Employees should be taught the
means through which their grievances can be expressed other than conflicts.
Description
a research report submitted to the college of humanities and social sciences as a partial fulfillment of the requirement award of bachelor’s degree of public administration of Kampala international university.
Keywords
Conflicts management, performance of employees, Soroti district