Employee Training and Organizational Performance in Selected Hotels of Kampala -Uganda
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Date
2018-08
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
Kampala International University, College of Economics and Management Sciences
Abstract
The study tested the relevant hypothesis, identified the strengths and
weaknesses of respondents in relation to employee training and organizational
performance, literature review and identified gaps there invaluable theory in
the content of the study and generated new information. The examined the
level of employee training in selected hotels in Kampala- Uganda. Determined
the level of organizational performance in selected hotels in Kampala- Uganda
and established if there is a relationship between employee training and
organization performance. The research used a descriptive study design where
primary data was collected from a population at one point in time. The study
was carried out from Serena Hotel using a sample of 80 respondents that
included the staff and management of lhe company.
The study found out that the hotel highly embraces employee training and
development as a way of improving their level of competency and motivation.
This implies that employee training program is mainly based on equipping
employees with the right skills to embark on tasks given to them. Due to
effective training, the results showed lhal the level of employee performance is
high and that explains why the company is one of the greatest hotels in
Uganda.
Based on the results of the study, it became clear that training and
development strategy was a haphazardly carried out activity at Serena Hotel.
Training and development have a significant relationship towards performance
of employees and organization at large
The business community should embrace employee training as a way of
promoting effectiveness of their staff rncmbers and encouraging performance as
employees be equipped with the necessary skills to carry out job tasks whether
at the current and proceeding job placements. There should be more effort put
on the semi and quarterly employee training sessions. This helps the
supervisors to identify the performance gap earlier in order to save the meager
resources the company has.
Description
A research report submitted to the College of Economics and Management Department of Leisure and Hospitality in Partial fulfillment of the Requirements for the Award of Bachelor's Degree in Tourism and Hotel Management of Kampala International University.
Keywords
Employee Performance, Training and Organizational Performance, Hotels, Kampala -Uganda.