Analysis of banks' performance in satisfying its customers: A case study Stanbic Bank Uganda
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Date
2006-08
Authors
Journal Title
Journal ISSN
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Publisher
Kampala International University.College Of Economics and Management
Abstract
The study exammed the performance of commercial banks in satisfying its customers.
The study was based on Stanbic bank it was aimed at analyzing how banks manage to
meet liquidity, make profits using the funds deposited with out harming the safety of
depositors.
The primary objective was focus on how banks match assets and liabilities portfolio. The
study was based in Uganda Stanbrc Bank. The methodology applied was open and closed
questionnaires administered to sixty officials. The stratified random sampling method
was applied as sampling method and data was gathered and analyzed.
The study revealed that monitory and fiscal policy, business cycle, interest rates and
individual bank charactenstic were the ma1or factors of banking business that make it
complicated.
Description
Research report submitted to the faculty of Business and Management in partial fulfillment for the award of degree in bachelors of Business Administration of Kampala International University.
Keywords
Banks, Performance, Customers, Stanbic Bank Uganda