Conflict Management and Staff Productivity in Golis Telecommunication Co. Puntland Somalia
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Date
2011-11
Authors
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Journal ISSN
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Publisher
Kampala International University, bachelors degree in Human resource management
Abstract
This research study addresses the problem of determining the impact of conflict on
staff productivity in G.T.C of Somalia .The failure in many organizations to have a fair
and consistently high quality relationship between the supervisors and supervises at
the workplace is costly. In G.T.C Of Bosaso, Somalia has continuously experienced
several conflict between management and staff such conflict have often lead to
stoppage, distraction of company fields and drop down in monthly performance. The
next step was to identify the research objectives , the objectives include: to determine
the respondent's profile in terms of gender, age, level of education, type of employment
and length of service in the G.T.C Puntland Somalia, to determine types of conflict on
staff productivity in G.T.C of puntland state of Somalia, to identify the level of existing
conflict procedures styles in the G.T.C of Puntland of Somalia, and to establish the
relationship between conflict procedures styles and staff productivity in the G.T.C of
puntlnad Somalia.
the research design was used a cross sectional survey design. Both quantitative and
qualitative methods of data collection were used during the process of data collection.
the research used self-administrated questionnaires to gather the necessary data, and
after collection, the data was analyzed SPSS.
fhe findings from the study show that Whenever people work together conflict is
inevitable and occurs even in excellent working relationships. But how conflict is
addressed can either add to or take away from an organization's productivity, staff wellieing
and total costs. It is recommended that the organization pays special
attention to improving organizational practices by modifying communications, reducing
imbiguities, rotating personnel, training and through group interaction. This study
can provide a basis for further research. The model for managing conflict that was
developed in this study as well as the empirical component can make a contribution to
further studies into problems and issues highlighted in this research. This further studies
include: Educational institutions that provide training in the field of Human
resources Management and specifically conflict management. Other organizations
seeking information on conflict management strategies
Description
A Dissertation Presented To The School Of Business And Management In Partial Fulfillment Of The Requirements For The Award Of Bachelor Of Human Resource Management At Kampala International University
Keywords
Conflict Management, Staff Productivity, Puntland Somalia