Contract Management and Service Delivery in Mityana District Local Government in Uganda.
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Date
2014-06
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
Kampala International University, bachelors degree of supplies and procurement management
Abstract
The study looked at contract management and service delivery with the objectives; To establish
the relationship between accountability in contract management and service delivery, to
determine the relationship between communication in contract execution and service delivery
and to establish the level of skills / knowledge possessed by contract management stakeholders
and how they impact on service delivery.
A sample of 69 respondents were detennined using Sloven's Fonnula; n = N
l+N (e)2
The findings of the study revealed that contract management was not being handled properly
which meant that service delivery was hampered
The researcher drew the following conclusions;
Contract management which had a direct connection with service delivery in Mityana District
Local Government was not being managed with the required professionalism it deserved. This
frustrated the likely achievement of service delivery in the handling of contracts in the District.
The failure of public officers to account and manage the communications and flow of
information coupled with the staffs limited skills and knowledge in contract management as
noted in the findings meant that service delivery was compromised and recommended that;
The researcher fronted the following recommendations for the District and other policy makers
to adopt;
Autonomy should be granted to the contract managers to enable them achieve an effective
service delivery outcomes.
Training for the staff should be undertaken to equip the employees with the relevant skills and
knowledge on the subject of contract management.
Description
A Research Report Submitted To The College Of Economics And Management In Partial Fulfillment Of The Requirements For The Award Of A Bachelor's Degree Of Supplies And Procurement Management Of Kampala International University
Keywords
Contract Management, Service Delivery, Mityana District Local Government