The Impact of Communication on Employee Performance: A Case Study of International Hospital Kampala
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Date
2010-06
Authors
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Publisher
Kampala International University, bachelors degree in Human resource management
Abstract
The study on the impact of communication on employee performance in International
Hospital Kampala. The researcher deployed uses and gratification theory, symbolic
interaction theory, and communication accommodation theory, which gave a guide to the
study. The study had a problem statement of increase in accidents, low moral of the
employee, high labor turnover and poor customer care. The study was directed by the
objectives of the study which included: to establish the forms of communication, effects
and methods of communication at International Hospital Kampala.
The total population of the study was of 300 employees of which a sample size taken to
be of 150 respondents from all departments of the entire Hospital and the sampling
technique was cluster sampling. The data collection instruments were observation,
questionnaire, and interviews. The data was tabulated, and analyzed by the researcher and
there after it was presented in table form.
When it came to findings, the researcher found out that there are three forms of
communication found in International Hospital Kampala. They were upward, downward
and lateral communication. It was also found out that communication affects performance
by making employees make guided decisions, performance management, controls
behavior and perception, bonds people together, helps in achieving the organizations
mission and vision, and it leads to good interpersonal relations. The methods included,
meetings, internet system, bulletin boards, complaint procedures, suggestion programs,
and employee manual books were the ones used in International Hospital Kampala.
The researcher made a recommendation that the forms of communication, upward,
downward, and lateral have got to be used because they are the ones responsible for the
existence of the organization. Also the methods used have got to be emphasized since
they help the organization to reach a large number of employees.
Description
A Research Project Submitted To The School Of Business And Management In The Partial Fulfillment Of The Requirements For The Award Of A Bachelor's Degree Of Human Resource Management Of Kampala International University.
Keywords
Communication on Employee Performance