Human resource management and crisis handling in telecommunication firms in Uganda: a case study of Uganda telecom
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Date
2012-12
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Publisher
Kampala International University.College of Economics and Management
Abstract
This study set out to determine the extent to which human resource management
handles crisis handling in telecommunication firms in Uganda. The study was based
on four specific objectives: (i) to determine the profile of respondents in terms of
gender, age, marital status, level of education, position in the organization, length of
service, (ii) to determine the levels of performance of human resources management
on crisis management , (iii) to determine the level of extent of crisis management in
telecom firms in Uganda (iv) to determine if there is a significant relationship
between human resource management and crisis management in telecom firms in
Uganda (v) to recommend strategies that will further enhance employee
performance basing on the findings of the study.
It was based on descriptive correlation survey design. SAQ were used to
collect primary data from 175 out of 310 employees, using simple random sampling.
Data analysis was done using SPSS's frequencies and percentages; means; and
Pearson's Linear Correlation Coefficient.
The findings showed that majority of the respondents were male, with age
range of 26 - 39 years, more than half were single; holders of Master's degree and
above, it was dominated by lecturer and majority with experience of more than
three years. It went ahead to revealed that the level of work stress at mean :::;2 (low
level). On the other hand the level of staff performance in stands at a mean :::;3
(high level). The findings from PLCC showed a positive and significant relationship
between work stress and staff performance at (r = 0.894, sig. = 0.000).
The researcher recommended that if staff performance is to be improved in
UTL, management should; a) ensure that employee salary is paid in time, (b)
improve/ increase on the salary scale, (c) introduce a system of giving employees
fringe benefits and ( d) ensure that there is gradual introduction of new university
policies and programs among others.
Description
Research report presented to the School of Business Kampala International University Kampala, Uganda in partial fulfillment of the requirements for the degree in Resource Management
Keywords
Human resource management, Crisis, Handling, Telecommunication, Firms