Assessing the effect of motivation on employees' performance in organizations: a case study of MTN (Uganda)
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Date
2009-11
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Publisher
Kampala International University, College of Humanities and Social Sciences
Abstract
The study looked at the role of motivation in promoting employees' performance in an organization taking into consideration MTN Uganda as a case study. The study also investigated the persistent cause of declining employee performance considering motivation as the key variable and performance as the dependent variable.
The study was guided by the following objectives:-
1. To establish the factors which affect motivation of employees in a company
ii. To describe the indicators of performance of employees
iii. To investigate how motivation contributes to performance of employees
iv. To explore what other factors influence performance
Empirical data was collected from MTN employees through questionnaire guides for primary data and secondary data being the library, internet and analyzed using quantitative and qualitative approaches.
Structured questionnaires were used to collect data from the respondents. Self-administered questionnaires were ideal. The questionnaires comprised of both closed-ended and open-ended questions.
The researcher used simple random sampling, stratification and purposive methods, where 130 respondents were randomly picked; top level management, middle level management and support staff, selected from various departments.
The key findings of the study suggest that: employee performance is significantly influenced by a number of motivating factors such as good working conditions, prompt payment of salaries, free accommodation and security, allowances, medical care while the absence of the above conditions affected the employee performance at MTN.
The study therefore recommends that Managers should always find ways and means of creating and availing motivation means which at least suit the greater number of employees to enable them perform work to the expectation standards.
Description
A Thesis Submitted To The School Of Post Graduate Studies In Partial Fulfillment Of The Requirements For The Award Of The Degree Of Master Of Arts In Human Resource Management Of Kampala International University
Keywords
Motivation, Employees' performance, Organizations, MTN, Uganda