Navigating Legal Communication in the Gig Economy
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Date
2025
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Eurasian Experiment Journal of Humanities and Social Sciences (EEJHSS)
Abstract
The gig economy has revolutionized labor markets by introducing flexible, on-demand work mediated through digital platforms. While this model offers autonomy, it simultaneously blurs traditional employment boundaries, raising complex legal and communicative challenges. This paper examines the legal communication landscape within the gig economy, analyzing how gig workers navigate regulatory ambiguities, employment classification, and performance expectations. Drawing from a content analysis of 22,000 platform-based interactions, the study reveals how legal norms, contractual frameworks, and dispute resolution mechanisms shape worker experiences. The paper also examines how technological interfaces influence legal discourse, privacy concerns, and worker empowerment strategies. Through case studies of companies like Uber, TaskRabbit, and Handy, the research highlights the legal frictions and communication strategies used by gig workers. The paper concludes by identifying emerging trends, advocating for clearer legal frameworks, enhanced digital communication standards, and inclusive policy innovation to better support the rights and agency of gig workers.