Organisational Conflict And Service Delivery In Jinja: Case Study Of Municipal Council
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Date
2016-09
Authors
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Journal ISSN
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Publisher
Kampala International University, College of Humanities and social sciences.
Abstract
Conflict is an ever-present process in human relations. As people are organized into groups to
seek a common goal, the probability of conflict greatly increases. All conflicts are not the same,
they are different levels. Conflicts occur within family, friends, and co- workers. The purpose of
this study is to investigate and study the impact of dysfunction conflict on auditing performance
in public organisation.Again it examines some of strategies for resolving conflict at Jinja
municipal council. Along with this, the study discusses the effects and influence of conflict on
the performance at workplace. However, this study analyse the effects of conflict on the
organizational goals and auditing performance.
Questionnaires were done by using structured questions and distributed to 25 auditors and 15
supporting staff from six (6) regions of Jinja municipal council through a simple random
sampling. Collected data was analyzed through frequency table in descriptive statistics and
multiple responses in order to get the percentage of population engaged in the conflicts, the
extent of conflict effects on organization and other findings.
The study shows that the organizational and authority conflicts occurred mostly as level and type
of dysfunctional conflict respectively. This was happen because there are poor lines of
communication, lack of effective leadership and conflicting priorities especially in a resources
allocation. The causes of conflict which are frequently occurring are poor organization system
and lack of effective leadership. This is because the organization system and leaders is not
friendly to employees which create ambiguity at work. The majority of auditors said that conflict
affects the auditing work through employee’s performance. The mostly strategies used by
directors to resolving conflict at Jinja municipal council were through mediation and arbitration,
due to reason that, the directors were not willing to fulfill the needs of the employees at expenses
of the organizations. The research indicates there are two outcomes includes; positive and
negative from conflict that is improvement of performance and productivity loss respectively.
Description
A Dissertation Submitted To The College Of Humanities And Social Sciences Department Of Political And Administrative Studies In Partial Fulfillment For The Award Of A Bachelors In Public Administration Of Kampala International University.
Keywords
Organisational Conflict, Service Delivery In Jinja