Browsing by Author "Masuka, Deo"

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    The impact of contract management on service delivery:
    (Kampala International University, College of Economics and Management, 2019-07) Masuka, Deo
    The study established the extent to which contract management influences service delivery in Nampunge community primary school. The objectives of the study established the extent to which contract governance, monitoring and relationship management influences service delivery in Nampunge community primary school. The study used a descriptive research design using both quantitative and qualitative approaches. The study population consisted of 36 respondents, from whom a sample of 30 was drawn. Data was collected using a questionnaire and interview guide. The study found out that contract governance was the highest significant and contract monitoring the least predictor of service delivery. The study concluded that delivery of teaching and learning physical infrastructure and provision of scholastic materials highly depends on the establishment of contract governance structure and appropriate allocations of roles and responsibilities in the delivery of primary education. Service delivery also depends on efforts to set prior contractor performance indicators, collecting data on the set performance expectations, reporting and taking of corrective actions on the contractor performance reports. Service delivery also depends on defining communication protocols and development of partnerships protocols and behaviors. The study recommends that to enhance the service delivery, the Management should always provide for an explicit contract governance structure alongside appointment of contract managers, communicating centralized and decentralized roles in contract management. Should regularly collect, analyze and report on the contractor performance to correct deviations during contract performance. The accounting officer should confirm commitment of funds before engaging service providers to avoid late payment.