Bachelor’s Degree of International Business

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https://testir.kiu.ac.ug/handle/20.500.12306/5695

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Browsing Bachelor’s Degree of International Business by Subject "Banks"

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    Credit policy and customer satisfaction in financial institution: a case study of Cairo International Bank, Kampala- Uganda
    (Kampala International University,College of Economics and Management, 2018-08) Tashobya, Emmanuel
    This study established credit policy and customer satisfaction in Cairo international bank Uganda ltd in Kampala. The study was based on the following objectives and these are, to establish the profile of the respondents in financial institutions, to establish the key elements of credit policy fir Cairo bank and to examine the relationship between credit policy and customer satisfaction. The study employed descriptive correlation design: dala was collected using researcher deviscd questionnaires and interview. In regard to gender. the findings revealed that the majority of the respondents 60% were male, in regard to department category, majority 40% were from the marketing department, in regard to education level, majority 40% were bachelor’s degree holders, and in regard to work experience, majority 45% had worked with in Cairo bank for 3-6 years. In regard to credit policy 65% were encountered to the service, in regard to customer satisfaction, the study established that the maj;rity8s% customers are satisfied with the service provided and was interpreted satisfactorily, 64% showed increase in sales, 70% increase in profits. The results also suggested that there is relationship between credit policy and customer satisfaction of 79.8%. The study concluded that the main goal of the research was establish the impact of credit policy and customer satisfaction financial institution in Cairo bank branch of Kampala district .it is recommended to Cairo bank to clarify company’s goals before implementing credit policy program through considering company’s needs, carry out customer orientation, competitive concentration and technological turbulence.
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    Global financial crisis and performance of commercial Banks in Uganda; A Case Study Of Equity Bank, Kabalagala
    (Kampala International University, College of Economics and Management, 2013-10) Elenga, Otendi; Bertiane, Grhace
    The study examined the relationship between globalization and performance of local commercial banks in Uganda. Its objectives was to examine the level of globalization in commercial banks in Uganda; to examine the contribution of globalization towards the financial performance in commercial banks in Uganda: and to find out the contribution of globalization towards employee performance in commercial banks in Uganda. Dcscripti\L' rcsc·arch design 11as used 111 this study. The researcher sought to describe the strategic responses adopted b) the local commercial banks through observation and interpretation techniques. The population of study used in research was 60 staff and customers of Equity bank Kabalagala branch. The study found out that the respondents agreed with the statements, the majority (22) employees to a less extent agreed that their organization had merged or acquired other financial institution outside Uganda. Majority of 18 employees agreed to a less extent that the bank outsources its lllmcorc business activities in order to concentrate with core business in order to gain compctiti\e edge·. !:ina! I) a large majoril) of20 employees agreed to a very great extent that banks had anti lhtud and money laundering investigation sections. After a close look at the findings and conclusion the following recommendations were made; Local commercial Banks should continue\\ ith the strategic responses that they had put in place to cope with globalization and its efli::cts Competition: Information Technology; Fraud. The dynamic external environment dictates that customers' needs and expectations continue to increase. Therefore, on the basis of the suggestions by the respondents, the bank should continue diverse)'ing its products and services so as to keep up with the competition and the customers' e\'er increasing expectations. Globalization is a phenomenon "hose effects will continue to be all over across the world (global ,·tillage). The bank should continue to equip its management with current information globalization so as to enable them 1i.emulate strategies that will give the business a competitive advantage