The effect of physical distribution on customer service level a case study of rem distributors - Ggaba road Kampala Uganda
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Date
2012-05
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
Kampala International University.College of Economics and Management
Abstract
The research topic "The Effects of Physical Distribution on Customer Service
Level a Case Study of Rem Distributors - Ggaba Road Kampala Uganda." The
main objectives of the study included;-
To establish the effect of Rem distributors on customer service level.
To determine the relationship between Rem distributors and customers service
level.
The literature review presents works of other scholars on areas of Logistics and
Distribution. The literature review is organized in such a way that it correlates
\\'ith the objectives of the study and gives an insight into what researcher has
clone in as far as answering the research questions.
The study area deception and methodology o the study offers a concise
discussion of the methodological aspects used in the study looking to how
various tools were used to collect data from Rem Distributors as well as way in
which all the information collected was processed, analyzed and presented
discussed and so on .
The presentation and discussion of the findings is around the themes relating
to the objectives, variables and research questions of the study. Here the effects
Physical Distribution on Customer Service Level were analyzed. Finally the
conclusions focus on the references from the research and answers to the
research questions are briefly discussed in this area.
Description
Research dissertation submitted to School of Business And Management in partial fulfillment of the requirement for the award of bachelor of Supplies and Procurement Management of Kampala International University
Keywords
Physical, Distribution, Customer service, Level