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|Effects of hotels on development of Kampala:
|a Case of Sheraton Hotel
|Hotels on development
|Kampala International University, College of Humanities and Social Sciences
|The study aimed at assessing the effects of hotels on development of Kampala. The objectives of the study were; to identify the effects of hotels on development of Kampala, to identify the challenges faced by hotels in developing Kampala, and find the relationship between hotels and development. This study was confined to Sheraton hotel Kampala Uganda. This placed business organization which was chosen to take form of this study because it provided various services and they were packed differently for differentiation to attract more customers and this helped to give information required to accomplish this study hence reliable and valid data was obtained at the end of the study. A stratified sampling procedure was selected from Hotel employees so as to ensure representativeness and minimize bias, whereby the strata were composed of different Hotels categories. The Hotels were the main targets for the study. From each of the sampled Hotels, two respondents were selected. The first respondents were persons identified by the Hotels leadership as the staff, and the second was a member of the Hotels governing body. From the findings on table 4.5 the majority of respondents (66.7%) agree that hotels employs 308 permanent staff, who receive above average compensation and also benefit from a 26. 7% percent service charge which is distributed monthly, and 6. 7% were not sure. From the computation, the findings indicate that hotels affect the development of Kampala levels by 0.05 This is positive significant relationship (r= 0.837) implying that if hotels does perform its functions very well, development will highly affected positively and when hotels are not well development will be highly affected negatively. The study concluded that the development of hotels were very impo1iant because without hotels the tourism industry cannot develop since these hotels host tourists from different parts of the world who wish to have recreation in their holidays, however these hotels face a great challenge concerning the service they offer to the tourists. The findings reveals that among the challenges facing the hospitality industry include shortage of qualified perso1mel, different expectations and different demands of the tourists which make it difficult for every customer to be satisfied due to their different attitudes and different perception on the services they get. Hotels and Tourism sector in Uganda act as the back born of our economic as the second after mining sector increasing the GDP of our country. The government should invite more tourism investors to invest in our country particularly hotels investors that provide meals and accommodation and other tourist facilities both in cities and rural area where the tourists attractions found.
|A research dissertation submitted to the faculty of business and management in partial fulfillment of the requirement of Bachelor's degree in tourism and Hospitality Management of Kampala International University Uganda.
|Appears in Collections:
|Bachelor of Tourism and Hotel Management
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