Total Quality Management and the Performance Human Resource: A case study of Nile Breweries Limited, Uganda.
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Date
2013-03
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
Kampala International University, College of Humanities and Social Sciences.
Abstract
The purpose of this study was to find out the impact of total quality management and the
perfonnance of human resource at Nile Breweries limited Jinja, Uganda. The first objective was
to identify how total quality management is applied in human resource department at NBL. The
second objective was to identify the roles of total quality management in human resource
department at NBL. The third objective was to find out the problems of can-ying out total quality
management in human resource depaiiment at NBL.
The design of the study was a case study with Nile Breweries limited used as an illustrative
example. The population was 80 people. And 60 people of all the population was utilized for the
study as the sample size. The study found out that total quality management exists in Nile
Breweries Limited Uganda. However the study also established that if at least one or more
elements of total quality management are weak or inexistent the whole process is jeopardized. It
was confirmed that a weak total quality management system provide oppo1iunities for poor
perfonnance, waste and unsatisfactory needs of customers which negatively affect human
resource thus the profitability or success of an organization. At the end of the study, it was
recommended that there is need to be taken on total quality management in different functions of
the human resource department like training, recruitment and selection. It was also recommended
-that organizations to fully involve their employees in a never-ending quality improvement so as
to yield the greatest achievements.
Description
A research dissertation submitted to the School of Business and
Management in Partial Fulfillment of the Requirements
for the Award of a Bachelor's Degree in
Human Resource Management
of Kampala International
University.
Keywords
Human Resource, Quality Management, Nile Breweries Limited, Uganda