Information, communication and technology (ICT) usage for District service delivery enhancement case study: local district administration (Kampala District- Uganda)

Abstract

New information and communication technologies can make a significant contribution to the achievement of good governance goals. This re-governance’ can make governance more efficient and more effective, and bring other benefits too. This paper aims to construct theoretical framework for ICT usage in service delivery for local district administration. It outlines the three main contributions of c-governance: improving government processes (c-administration); greater and more active citizen participation (c-democracy); and connecting citizens (e citizens and c-services). It also investigates the level of ICT usage in local district administration and the challenges of ICT usage faced by local district administration