Mobile banking and customer satisfaction a case study of Vodacom Tanzania
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Date
2012-05
Authors
Journal Title
Journal ISSN
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Publisher
Kampala International University, School of Business and Management
Abstract
The research topic, "Mobile Banking and Customer performance" A case of Vodacom
Tanzania." The main objectives of the study included.
To examine the challenges faced by mobile banking end- users
To determine the end-users views on the current mobile banking as compared to other traditional
money transfer systems such as Western Union, ATM and others.
To identify the challenges the users face and the their views and perspective on the future mobile
banking
To come up with suggestions and proposals on how to reduce this problem
The literature review presents works of other scholars on areas of information and
Communication Technology and Banking. The literature review is organized in such a way that
it correlates with the objectives of the study and gives an insight into what researcher has done in
as far as answering the research questions.
The study area deception and methodology o the study offers a concise discussion of the
methodological aspects used in the study looking to how various tools were used to collect data
from respondents as well as the way in which all the information collected was processed, analyzed
and presented discussed and so on.
The presentation and discussion of the findings are around the themes relating to the objectives,
variables, and research questions of the study. Here the challenges facing mobile banking end
users were discussed. Finally, the conclusions focus on the references from the research, and
answers to the research questions are briefly discussed in this area.
Description
A research report submitted to the School of Business and Management in partial fulfillment of the requirement for the award of the Degree of Bachelor of International Business Administration of Kampala International University
Keywords
Mobile banking, customer satisfaction