Mobile banking and customer satisfaction a case study of Vodacom Tanzania

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Kampala International University, School of Business and Management
The research topic, "Mobile Banking and Customer performance" A case of Vodacom Tanzania." The main objectives of the study included. To examine the challenges faced by mobile banking end- users To determine the end-users views on the current mobile banking as compared to other traditional money transfer systems such as Western Union, ATM and others. To identify the challenges the users face and the their views and perspective on the future mobile banking To come up with suggestions and proposals on how to reduce this problem The literature review presents works of other scholars on areas of information and Communication Technology and Banking. The literature review is organized in such a way that it correlates with the objectives of the study and gives an insight into what researcher has done in as far as answering the research questions. The study area deception and methodology o the study offers a concise discussion of the methodological aspects used in the study looking to how various tools were used to collect data from respondents as well as the way in which all the information collected was processed, analyzed and presented discussed and so on. The presentation and discussion of the findings are around the themes relating to the objectives, variables, and research questions of the study. Here the challenges facing mobile banking end users were discussed. Finally, the conclusions focus on the references from the research, and answers to the research questions are briefly discussed in this area.
A research report submitted to the School of Business and Management in partial fulfillment of the requirement for the award of the Degree of Bachelor of International Business Administration of Kampala International University
Mobile banking, customer satisfaction