Please use this identifier to cite or link to this item: http://hdl.handle.net/20.500.12306/11712
Title: The inventory management and customer satisfaction:
Other Titles: a case of Mukwano Group of Companies
Authors: Lunkunse, Sarah
Keywords: Inventory managemen
Customer satisfaction
Mukwano Group of Companies
Issue Date: Sep-2016
Publisher: Kampala International University, College of Economics and Management
Abstract: The study aimed at examining the inventory ri1anagement and customer satisfaction in Mukwano Group of Companies by taking objectives to determine the impact inventory levels on customer satisfaction in Mukwano Group of Companies, to examine the challenges in managing inventory and consumption, to establish the relationship between inventory management on customer satisfaction in Mukwano Group of Companies. Inventory management plays a vital role in enhancing customer satisfaction among the manufacturing firms in Uganda. Customer satisfaction is crucial since manufacturing firms contribute greatly to the economic development of a country. A sample size was carried out on all the 150 respondents at Mukwano Group of Companies who were directly and indirectly involved in the inventory management. In this regard the researcher adopted the questionnaire, interview guide and observation guide as instruments which were used to collect the data. A response rate of 90% was obtained. Based on the research findings, all the respondents (1 00%) indicated that the company experienced shortages in inventory. Mukwano group of companies should put a lot of efforts in the following; verification and tendering to ensure that the organization gets reliable suppliers. The study concluded that manufacturing firms have poor inventory management systems and this has greatly impacted on their ability to satisfy the customer.
Description: A Research report submitted to the college of business and management science in partial fulfillment of requirement for the a ward of Bachelor's degree in procurement and supply of Kampala International University
URI: http://hdl.handle.net/20.500.12306/11712
Appears in Collections:Bachelor's Degree in Supply and Procument Management

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