Procurement and service delivery in organizations:
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Date
2014-06
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
Kampala International University, College of Economics and Management
Abstract
The researcher was interested to investigate on e-procurement and service delivery in
organisations: a case study of Uchumi Supermarket, Kabalagala Branch. The researcher set
objectives which were intended to; establish the benefits of e-procurement in delivering services
to customers at Uchumi supermarket, to determine the factors hindering the implementation of eprocurement
at U chumi supermarket and to explore measures that can be adopted in
implementing e-procurement for service delivery at Uchumi supermarket. The literature was
reviewed based on the above objectives. In chapter tluĀ·ee, the researcher used a descriptive and
explanatory research design basing on the qualitative and quantitative data which were got from
interviews, questionnaires and observation. The researcher had a total population of respondents
of 45 people from who a sample size of 40 respondents were selected using Krejucie, Robert V,
Morgan, Daryle W, table of 1970. Chapter four of this research included data presentation,
interpretation and analysis and was done under the guidance of the research objectives set in
chapter one. The interpretation also sought to answer the research questions that were raised.
Presentation and interpretation of data was done with the aid of quantitative and qualitative
methods involving the use of tables, graphs, percentages.
The researcher made a summary of findings, conclusions and recommendations in order to
establish the role of e-procurement on purchasing in supply chain management and to make
possible suggestions in chapter five. The researcher concluded that there was a relationship
between e-procurement and service delivery in organizations. This was evidenced by the
majority of the respondents who strongly agreed to the benefits of e-procurement in delivering
services to customers. The researcher further gave the recommendations that Uchumi
Supermarket should carefully analyze its own business processes and procurement transactions
and training should be given a high priority, alongside the need for public sector agencies to
identify the skills required by all those engaged in procurement, Electronic procurement systems
should be made part and pmiial of the decision making as a way of availing reliable information
in the organizations and finally, the areas for fu1iher researcher were also suggested.
Description
A Research report submitted to the college of economics and management in partial fulfillment of the requirements the a ward of a Bachelorās Degree in supplies and procurement management of Kampala International University
Keywords
Procurement, Service delivery, organizations, Uganda