The impact of training on the performance of the employees in a company: a case study of Mobile Telecommunication Network (MTN)
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Date
2011-08
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Publisher
Kampala international University College of Economics and Management
Abstract
The research on the impact of training on the performance of the employees in the company was conducted in Mobile Telecommunication Network (MTN) Company, the biggest Telecommunication Company in Uganda with its headquarters in Nakasero, Kampala-Uganda's capital. The research was guided by the objectives of the study which included; establishing the relationship between training and performance of employees, to find out the role of training on the performance of employees in MTN, and examining the types of training used by MTN to boost employee performance. The research came up with different findings on different research questions.
On the establishing the relationship between training and performance of employees, the research found that there was a strong relationship between training and performance of employees in MTN as the respondents reported high turnover on employees once they access training in organizations. On the role of training on the performance of employees in MTN, the research revealed that; increase in number of trained personnel, suitability of enterprise needs, coping-up with new technology developments, increase employee motivation and risk management are the answers given by the researchers on this research question. On examining the types of training used by MTN to boost employee performance, the research found out that, on-the-job training, off the- job techniques, lectures, role playing and simulation, programmed learning and audiovisual method are one of the major purposes why MTN trains its employees.
The researcher later concluded that there is a strong relationship between training and the performance of employees in MTN and that there is need for training in MTN so as to boost the performance of employees. The researcher recommended that there is need for more training of employees, promotion of job rotations among others so as to reduce costs by MTN.
Description
A Dissertation Submitted To The School Of Business And Management In Partial Fulfillment Of The Requirements For The Award Of A Bachelor's Degree Of Marketing Management Of Kampala International University
Keywords
Training, Performance of the employees, Company, Mobile Telecommunication Network (MTN)