Assessing the effect of motivation on employees' performance in organizations :
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Date
2009-11
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
Kampala International University, College of Humanities and Social Sciences
Abstract
The study looked at the role of motivation in promoting employees' performance in an
organization taking into consideration MTN Uganda as a case study. The study also investigated
the persistent cause of declining employee performance considering motivation as the key
variable and performance as the dependant variable.
The study was guided by the following objectives:-
1. To establish the factors which affect motivation of employees in a company
11. To describe the indicators of performance of employees
nr. To investigate how motivation contributes to performance of employees
1v. To explore what other factors influence performance
Empirical data was collected from MTN employees through questionnaire guides for primary
data and secondary data being the library, internet and analyzed using quantitative and
qualitative approaches.
Structured questionnaires were used to collect data from the respondents. Self-administered
questionnaires were ideal. The questionnaires comprised of both closed-ended and open-ended
questions.
The researcher used simple random sampling, stratification and purposive methods, where 130
respondents were randomly picked; top level management, middle level management and
support staff, selected from various departments.
The key findings of the study suggest that: employee performance is significantly influenced by
a number of motivating factors such as good working conditions, prompt payment of salaries,
free accommodation and security, allowancef,. 'medical care while the absence of the above
conditions affected the employee perform(;ce1it MTN.
The study therefore recommends that Managers should always find ways and means of creating
and availing motivation means which at least suit the greater number of employees to enable
them perform work to the expectation standards.
Description
A Thesis Submitted to the school of post graduate studies in partial fulfillment of the requirements for the award of the degree of Master of Arts in Human resource management of Kampala International University
Keywords
Motivation, Employees' performance, Uganda