The Effect of Organizational culture On Employee Performance and Growth: A Case Study of Speke Resort Munyonyo Common Wealth
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Date
2015-05
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Kampala International University, bachelors degree in Human resource management
Abstract
The concept of organizational culture has drawn attention to the long-neglected,
subjective or 'soft' side of organizational life. Many aspects of organizational Culture
have not received much attention.it was against this background that research was
carried out under the title "The effect of organizational culture on employee
performance and growth"'a case for Speke Resort Munyonyo. The study was guided by
objectives mainly to establish the relationship between organizational culture and
employee performance and growth, to examine the relationship between employee
performance growth and service quality in SR Munyonyo commonwealth.
Guided by the research objectives/questions, related literature indicated that, there is a
significant relationship between organizational culture and employee performance. This
was evident as according to Crosby (1991) and other scholar like Brooks (2006),
another (Hofstede 2001) and Alvesonn (2005) concur that employee performance is
reflected in seeing a satisfied employee and customer.
Chapter three of this study clearly brought out the methodology used so as to come up
with accurate data to which the findings would be based. Purposive and convenience
sampling techniques were used in the selection of the sample size. The population of
study comprised of SR's 12 branches. Manager, staff and customer of these branches
as part of the study. This sample size was considered manageable and representative of
the study. Data was collected from both primary and secondary sources. In measuring
the study variables the Linkert scale and Intemised rating scale were used since they
were behavioral aspects.
In regard to the study objectives; Findings indicated a positive significant relationship
between organizational culture and service quality. Having an encouraging routine work
schedule, smart decision making process, and an efficient hierarchical management
style determines the nature of performance employees are likely to have towards the
institution. Therefore the capacity of SR Munyonyo employees and management to
show politeness to customer and be able to come up with new ideas, will result into a
situation where by the employees feel they should continue working for SR Munyonyo
and are a part of the institution's family. This was evident by 65% figure of
organizational cultures variance and 67% .of employee performance variance
In conclusion, it was true that the culture of any organisation impacts on the
performance of its employees. However due to the limitations of the study the research
recommends that further research can still be done on the same and other related
areas like the relationship between organizational culture and service quality.
Description
A Research Report Submitted To the College Of Economics and Management Sciences in Partial Fulfillment for the Requirement of Bachelor Degree of Human Resource Management of Kampala International University
Keywords
Organizational culture, Employee Performance, Speke Resort Munyonyo Common Wealth