The impact of Supplier Relationship Management on Performance of the Organisation; Case study of Mukwano Group of Companies.
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Date
2014-06
Authors
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Publisher
Kampala International University, College of Economics and Management Sciences .
Abstract
The purpose of the study aimed at assessing the impact of implementing supplier
relationship management solutions on organizational performance basing on the
following objectives; to establish supplier relationship management solutions used by
organizations, to establish the performance of organizations that manage supplier
relationships, and to assess the relationship between suppliers' relationship
management and organizational performance.
Both qualitative and quantitative research designs were used. The sample size was
randomly selected using the simple random sampling design. And sample size of 40
respondents was considered. Secondary sources of information included textbooks,
magazines, pamphlets, research reports, journals, internet and newsletter were used in
addition to various company annual reports, and Primary data was collected by the use
questionnaires given by the respondents. Besides that After collecting data, it was
analyzed in line with the problem, objectives of the research, research questions and
other information especially from the literature review, Frequency tables and graphs
were worked out basing on the data entered into excel. In these frequency tables and
graphs, analysis was done with a corresponding percentage. Findings revealed that
Mukwano group of companies does not provide for itself all the necessary materials/
services required for the work, further still materials sourced from suppliers include
plates, ink, stationery, exposure services, machines, and colour separation services.
MUKWANO Group of companies is committed to the contractual arrangements though
there is need to check on bureaucracy which sometimes stagnates and delays decision
making
Besides that there is a lot of work in progress, a lot of damages are made at the
MUKWANO Group of companies, and Suppliers take a lot of time in delivering what is
ordered for by the MUKWANO Group of companies, It was recommended that Mukwano
Group of companies need to provide for itself with all the necessary materials/ services
required for the work, such as, ink, stationery, exposure services, machines, and colour
separation services.
Description
The research report submitted to the College of Applied
Economics and Management Science in Partial Fulfillment
of the Requirements for the Award of the Bachelor's
Degree in Supplies and Procurement at
Kampala International University.
Keywords
Impact, Supplier, Relationship, Management, Performance, Mukwano Group of Companies.