Staff training and organizational change in National Insurance Corporation, Kampala, Uganda
Loading...
Date
2018-10
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
Kampala International University , College Of Economics And Management
Abstract
In National Insurance Corporation of Uganda, management has been making drastic changes so as to keep abreast with the trends in the industry. However, the changing efforts of NIC were not balanced with Staff training. Several employees were unable to cope up with the dynamics of the changes. The study investigated the effect Staff training on organizational change at NIC. the following objectives guided the study: i) to determine the effect of on-the-job training methods on organizational change at NIC; ii) to determine the effect of off-the-job training methods on organizational change at NIC; and iii) to investigate the effect of Staff training on organizational change at NIC. This study adopted a cross sectional survey design. The study population was 160 participants and the target population was 143 participants. The sample size was 105 respondents; however, the actual participants were 102. The study questionnaire was the main instrument of data collection. Frequency and percentage distribution tables were used to determine the profile of the respondents. Mean and Standard deviations were used as descriptive statistics for the independent and dependent variables. Linear and multiple regression analysis were done. The study found a significant effect of on-the-job training methods on organizational change (R2=0.510, p<0.01). In addition, the study found a significant effect of off-the-job training on organizational change (R2=491, p<0.01). Lastly, the study found out that Staff training can explain a total variation of 56.9% in organizational change (R2=0.569). The study concluded that Staff training is relevant in the insurance industry in promoting skills and knowledge enhancement that is beneficial in the management of organizational change. The recommended that: management of the insurance industry should make more emphasis on, on-the-job training through mentorship and job rotation because it involves imparting training in the real work environment i.e. it believes in learning by doing. Furthermore, management of NIC should take into consideration on, off-the-job training methods such as seminars and apprenticeships. In addition, the department of human resources requires an effective plan of on-the-job and off-the-job training programmes so as to equip all of its employees with knowledge, skills and attitudes necessary to perform better on the job during an organizational change process. The contribution to knowledge is that both on-the-job and off-the-job training are instrumental in equipping employees with the necessary skills, knowledge and capacity to manage organizational change within the insurance industry. Thus management must make emphasis on both of them for effective and reliable results.
Description
A Thesis submitted to the College of Economics and Management in partial fulfillment of the requirements for the award of a Master Degree in Human Resource of Kampala International University. It's full text is available.
Keywords
Staff training, Organizational change, National Insurance Corporation, Kampala, Uganda