Modeling end user’s adoption of e-government in the democratic republic of Congo:

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Date
2022-10
Journal Title
Journal ISSN
Volume Title
Publisher
Kampala International University, College of Computing and mathmatics
Abstract
In recent years, electronic government (E-Government) has grown increasingly essential. It is a digital interaction system between a government and other parties such as citizens, businesses, workers, ministries, and other government entities. The current transition in developing countries from mostly paper-based government services to electronic government services (e-government services) utilizing ICT infrastructure has prompted concerns about their acceptance and use. The majority of research on technology acceptability and use have been conducted in developed nations, which have distinct contextual characteristics than developing countries, such as low technical progress, limited information, and limited financial and human resource capability. As a result, extrapolating results from developed countries to developing countries is incorrect. Therefore it is important to examine the significant factors that have impact on e-government low adoption and use, taking into account adapted factors for the Democratic Republic of Congo such as cultural, social, geographical, technical, political and economic issues. To design an adoption model, researcher employed a cross-sectional survey approach to collect data from 430 respondents. The mean, standard deviation, skewness, Kurtosis, and test statistic, as well as the related degree of significance, were calculated from the research data. To investigate the relationship between the included information security parameters and e-government adoption, as well as to assess the constructed model, correlation and regression analyses were undertaken.The analysis validated the expected relationship, and the results were utilized to enhance an existing model in order to create one that was appropriate for the research. The model shows that Information security factors such as like Confidentiality, Integrity, Availability, Accountability, and Non-repudiation, may be utilized to forecast the adoption of e-government in a G2C context. As a consequence of these results, the study produced a set of suggestions that may be used as guidelines for the effective deployment of e-Government systems and services based on users' perceptions, attitudes, beliefs, requirements, and preferences
Description
A thesis submitted to the directorate of high degrees and research in Partial fulfillment of the requirements for the award of a degree of doctor of philosophy in management information systems of Kampala International University, Uganda
Keywords
Words: E-government, Adoption, End-users, Information security, Democratic Republic of Congo
Citation