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Title: Graduate students’ satisfaction with service delivery in public universities in Uganda a Case of Kampala District A dissert
Authors: Kekimuri, Hamusa
Keywords: Graduate students
Service delivery
Public universities
Issue Date: Aug-2023
Publisher: Kampala International University, College of Education and Distance Learning
Abstract: This study assessed the extent to which post graduate students in public universities in Kampala district were satisfied with the services provided by the universities in question. Specifically, the study was based on three objectives which included to assess; the extent of post graduate students’ satisfaction with teaching, in public universities, the extent of graduate students’ satisfaction with coursework and examinations-related issues in public universities and the extent of post graduate students’ satisfaction with research-related issues in public universities the study was guided by two theories which include; the disconfirmation theory and the expectancy value theory. The study employed a descriptive survey design that was both qualitative and quantitative and used a sample size of 364 was used from the target population of 6200 students in public universities in Kampala district. Data was collected using questionnaires and interviews and analyzed using arithmetic mean and percentage distribution with the aid of SPSS. The findings were in respect of the main objectives which indicated that service delivery and post graduate students satisfaction in public universities in Kampala district Uganda. The findings indicate that post graduate students in public universities in Kampala district were satisfied with teaching to a large extent as shown by (mean 2.70) than those satisfied with coursework and examinations-related issues as shown by (mean 2.47) and to smaller extent students in post graduate were satisfied with research-related issues as shown by (mean 2.31). From the above findings show that public universities still have challenges in their core functions of teaching and research. Teaching as the major activity taking place in universities is generally done well, although there are still gaps which should be filled. There is also need for emphasis on research because this is an activity which distinguishes a post graduate student from other levels and the lecturers who are supposed to guide the students properly, are at times quite bitter and inhumane. Based on the findings of the study, the researcher recommends that Deans and Heads of department in public universities should cause their lecturers to pay more attention to teaching and guiding students in their research projects so that they teach in a manner which is fully satisfying to almost all the students this is why, by the policy of the National Council for Higher Education, students are supposed to assess their lecturers. Secondly, students’ research should be improved through the Deans causing the lecturers to fully guide their students and not to be harsh to them as if they committed a crime to go for higher degree studies.
Description: A dissertation submitted to the college of education, open distance and e-learning in partial fulfillment of the requirements for the award of a Degree of Master of Educational management and administration, Kampala International University
Appears in Collections:Masters of Educational Management and Administration - Main and Ishaka Campus

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