Microfinance services and customer satisfaction in selected microfinance institutions (MFI's) in Kakamega town, Kenya

Thumbnail Image
Files
Alenga Ebenezer Amadi.pdf(347.53 KB)
Date
2015-08
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
Kampala International University, College of Economics and Management
Abstract
The study highlights the need of tracking customer satisfaction levels for microfinance services and customer satisfaction.
Description
A thesis presented to College of Economics and Management, Kampala International University, Kampala, Uganda.
Keywords
Micro finance services, Customer satisfaction, Micro finance institutions, Kakamega, Kenya
Citation
URI
http://hdl.handle.net/20.500.12306/1623
Collections
Master of Business Administration - Main and Ishaka Campus