Employee training and organizational performance in selected commercial banks in Mogadishu, Somalia
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Date
2019-04
Authors
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Publisher
Kampala International University
Abstract
The study was to investigate the effect of training on organizational performance in commercial banks in Mogadishu, Somalia. The objectives of the study were as follows: (i) To examine the effect of on-the-job training on organizational performance in Selected Commercial Banks in Mogadishu, Somalia. (ii) To establish the effect of the off-the-job training policies on organizational performance in Selected Commercial Banks in Mogadishu, Somalia. Data was derived through questionnaires distributed to selected employees of Banks branches with a target population of 218 staffs were used as the research instruments. Data analysis was done through descriptive statistics. Descriptive statistics included the use of percentages, means and standard deviation and inferential analysis on variables. The findings indicated that on-the-job training significantly affects the organizational performance of commercial banks in Mogadishu, Somalia (R2 0.343,&sig 0.000), this effect therefore implies that on-the-job training highly contribute to the organizational performance of commercial banks in Mogadishu, Somalia (R2 0.443, & sig 0.000),the findings revealed that there is a significant effect off-the-job training has on organizational performance of commercial banks in Mogadishu, Somalia. Still the conclusions were that; on-the-job training has a considerably high influence on organizational performance of commercial banks in Mogadishu, Somalia, hence the off-the-job training has a positive significant effect organizational performance of commercial banks in Mogadishu, Somalia, and hence indicating that off-the-job training has a bearing on the organizational performance hence there is need for enhancing off-the-job given the state of the performance though other factors complemented in the study. The study recommended that: Commercial banks should conduct Training Needs Assessment in all departments of management should provide training and workshop opportunities for staff in order to keep them updated and improve their knowledge and skills. Poorly performing staff should also be appraised and reasons for their dismal performance determined instead of condemning them. The institution's management should strive to support every department and all cadres of staff. Morale on the other hand increases performance indirectly by reducing absenteeism, accidents, employee turnover. . The study contributed to new knowledge through the following; the following are the employee training techniques used in maintaining the organizational performance of Commercial banks in Mogadishu, Somalia; on-the-job training, and off-the-job training. The following are the measurements of organizational performance; Quality of service, Productivity and Effectiveness of the Commercial banks in Mogadishu, Somalia.
Description
A thesis submitted to the college of economics and management in partial fulfillment of the requirement for the award of masters’ degree of human resource management of Kampala International University
Keywords
Employee training, Organizational performance, Commercial banks