Motivation and service delivery in secondary schools a case of schools in Makindye Division, Kampala District Uganda
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Date
2013-08
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
Kampala International University ,College of Education, Department of Open and E-distance Learning
Abstract
The study assessed the Impact of Motivation and Service Delivery in Secondary
Schools: A Case of Schools in Makindye Division, Kampala District — Uganda. The
objectives of the study included: To determine the impact of directors or Head teachers
on teachers’ motivation, establish the implications of teachers’ lack of motivation in
secondary school and determine whether there is a significant relationship between the
motivation and service delivery in secondary schools in Makindye East Division among
others.
The research employed Descriptive research approach where simple random sampling
technique was used to get the sample size which required collecting information
through questionnaire and interviews to ensure accuracy in data collection. Finally, data
was analyzed quantitatively and qualitatively in form of; tables, figures and conclusions
were drawn at the end.
The major finding of the study was that up t~,7O% of the respondents revealed that
there is a mutual relationship between motivation and service delivery. This relationship
helps in attracting, retaining experienced and knowledgeable employees as well as
motivating them to work harder thus increasing productivity.
Recommendations were that Teacher management and development policy should be
geared towards improving teacher accountability, effective deployment, and promotion.
Also, there is the need to strengthen monitoring and supervision mechanisms to
improve teacher efficiency and effectiveness. The welfare of teachers should be
improved to get the desired results between teachers and directors as well as to
students.
In conclusion, therefore, the levels of teacher motivation and service delivery tend to
vary depending on whether she/he works in a rural or urban area or at a public or
private school. Secondary school teachers tend to be more motivated than primary
teachers. The weak culture of teacher and school accountability and lack of supportive
supervision are key reasons given for low job motivation.
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Description
A dissertation submitted to the college of education, open and distance e-learning in partial fulfillment of the requirements of the award of a Bachelor’s Degree of Arts with education of Kampala International
University
Keywords
Motivation, Service Delivery