Procurement and service delivery in Mulago referral hospital, kampala, uganda
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Date
2012-10
Authors
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Journal ISSN
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Publisher
Kampala International University. College of Economics & Management
Abstract
The study particularly establishes the relationship between Procurement and service Delivery in Mulago Hospital, Kampala district. The study was guided by the four objectives which included:- Demographic profile of the respondents; Level of procurement decision making practices; level of service delivery and Significant relationship between the level of procurement and Services Delivery. The research was principally descriptive involving both qualitative and quantitative techniques of
data analysis. Simple random sampling techniques were the main techniques used to select respondents for the study, however some respondents were possessively selected. The researcher made questionnaires used to collect data from 169
business owners selected purposively. A descriptive corelationaI, cross-sectional and expost-facto design were used. Data analysis was done using frequencies, percentages, means, and Pearson linear correlation coefficiency (PLCC). The main
instruments for data collection were basically questionnaires but also face to face interviews were conducted. The results of the research indicated that the majority of respondents had either fully realized, or partly realized, the importance of
procurement relationships in containing or managing service delivery to the institutions, Most of the construct on procurement were rated high; Transparency (mean=3.O1), Accountability (mean=3.30), Consistence (mean=2.99) Value for
money (mean=2.94) and overall mean 3.06. Regarding the Level of Service Delivery; All aspect of service delivery were high; Monitoring (meant=3.1O), skills (mean=2.98), Delegation (mean=3.24) Customer Care (mean=3.23), Time
Delivery (mean=2.90) and overall mean=3.09 Contribution of the thesis: this paper reveals how the important role of procurement in service quality delivery.The research recommended that; a.1 Employee productivity stems from employee
loyalty, and loyalty is a product of employee satisfaction. Make it imperative for executives and risk managers to reassess how they manage the growing number of risks facing their organizations, especially those affecting supply chains. Keep pace with the dynamic changes taking place within the business environment; risk managers in cooperation with senior management must embed risk management practices into all mission-critical points along the supply chain. Place risk managers at the heart of the supply chain process by taking the time and effort to become intimately familiar with all the components that drive this critical business process.
Description
A Thesis presented to the college of higher degrees and research of Kampala International University
Kampala, Uganda in partial fulfillment of the requirement for the award of the degree of Master of Business Administration,
Procurement Option
Keywords
Procurement and service delivery, Mulago hospital, kampala, Uganda