Electronic banking systems and financial performance of selected commercial banks in uganda
Loading...
Date
2011-08
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
Kampala International University. College of Economics & Management
Abstract
This study titled electronic banking system and financial performance in selected commercial banks in Uganda was guided by four research objectives that were oriented towards determining the respondents profile in terms of gender, age, level of education, department, type of employment and length of service, the degree of effectiveness of electronic banking system in selected commercial banks in Uganda, the level of financial performance of selected commercial banks in Uganda and the relationship between electronic banking system and financial performance in selected commercial banks in Uganda.The study was guided by descriptive correlation research design, purposive and ;stratified sampling techniques were used to obtain 120 respondents from selected :commercial banks and a closed ended questionnaire with rating score ranging from strongly agree (4), agree (3), Disagree (2) and strongly disagree (1) was used to gather
Primary data from the respondents. Data analysis on demographic characteristics of respondents computed in frequencies
and percentages revealed that 6O.8% were males and 39.2% were females. Regarding level of education majority that is 56% were bachelor holders and30.3% were masters Holders.The degree of effectiveness of electronic banking systems in selected commercial banks of Uganda is high with the total average mean of 3.45 which is equivalent to ;strongly agree on the answer scale indicating that they are highly electrified and this explains why they are performing well in this high competitive business environment in Uganda. The level of the bank’s financial performance was ranked high considering the
:total average mean of 3.27 the researcher therefore recommends that anti skimmer devices should be fitted into
The system to prevent hackers from tapping the confidential information of the bank and its clients. If done well, and implemented with vigilance high fraud rates experienced by commercial banks in Uganda will maximally reduce
Description
A Thesis presented to the School of Postgraduate Studies and Research Kampala International University
Kampala, Uganda in partial fulfillment of the requirements of the degree Masters of Business Administration Finance and Accounting
Keywords
commercial banks, Electronic banking systems