Corporate Social Responsibility and Employee Performance of Mugmwa Petrol Stations in Western Region, Uganda:
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Date
2012-09
Authors
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Publisher
Kampala International University, College of Economics and Management.
Abstract
This study was set out to establish the extent to which corporate social responsibility
affect employee performance of Mugmwa petrol stations in western Uganda; specifically the
study intended to establish the (i) profile of the respondents, (ii) level corporate social
responsibility, (iii) level employee performance and (iv) whether there is a significant
relationship in the level of which corporate social responsibility and employee performance of
Mugmwa petrol stations in western uganda and (v) test the null hypothesis. The study used a
survey quantitative descriptive correlation design; data was collected from 109 respondents
using self administered questionnaires as the key data collection instruments. Data were
analyzed using frequency counts and summary statistics and Pearson Linear Correlation
coefficient at bi-variate level. The findings revealed that there was a moderate level of which
corporate social responsibility, there was also moderate level of employee performance, the
level of corporate social responsibility and employee performance significantly differed among
petrol stations in western region and that corporate social responsibility in Mugmwa petrol
stations in western Uganda is significantly correlated with employee performance. Conclusions
and recommendations including those for further research were made. The study concurred
with theory Z of professor Ouchi. Recommendations from the study were (i) According to the
findings transport facilities that are friendly were found to be good at (mean=3.03). This could
be to weak government rules and regulations that aim at allowing employees to used old
vehicles. Thus there in need to improve on better transport facilities by resorting to other
means of transport that do not consumer fuel, (ii) Better relations where found to be good
(mean=3.00) thus need to be revised to keep employees in strong relations through involving
them in daily activities of the organization. Make employees feel vital and keep reviewing
relationships of employees and find ways of keeping employees happy to avoid costly attrition,
(iii) Poor incentives are given to employees witnessed in scholarship facilities with (mean=3.07)
and low leave packages with (mean=2.94) and thus need to be improved so that employees
become convinced with they are remunerated that in the long run moral boost them and (iv)
Reliability of the employees was found to be low at (mean=2.50) which was fair thus
organization need to improve their reliability through proper treatment and motivation them as
well. And these employees can be entrusted with the organization resources while assured of
better employee performance and hard work.
Description
A Thesis Presented to the College of Higher Degrees and Research Kampala International University, Kampala-Uganda In Partial Fulfillment of the Requirement for the Degree Masters in Business Administration;
Keywords
Employee Performance, Petrol Stations, Corporate Social Responsibility, Western Region, Uganda