Banking services and development of small scale businesses Makindye Division, in Kampala Uganda
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Date
2012-10
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Kampala International University,College of Economics and Management
Abstract
This study was carried out to determine banking services and
development of small scale businesses in Makindye Division Kampala. The
objectives were: to identify the demographic characteristics of the
respondents in terms of: Gender, Age, Academic qualifications, Marital
status and Duration as an account holder, To determine the level of
banking services towards customers, To determine the levels of business
development in terms of: Sales, Expansion, Job creation. To establish if
there is a significant effect of banking services on development of small
scale businesses, and To establish if there is a significant relationship
between banking services and development small scale businesses. The
study adopted a descriptive survey and correlational design. The sample
size comprised of 285 respondents, who were entrepreneurs owning small
scale businesses in Makindye Division Kampala, and had bank accounts for
their businesses. The main findings showed that majority of the
respondents were female with 57% and those between 20 -39 years 84%.
Most of the respondents had held bank accounts for more than five years.
The findings also showed that majority of the respondents had had the
account for five years and above. The results indicate that there is a
significant relationship between banking services and the level of business
development in terms of expansion and job creation. This was however
not the case in terms of sales. Based on the findings, the researcher
recommends that banks should have a department which caters for small
scale business owners by offering advisory and other professional
guidance regarding their businesses. These banks’ employees should
make their clients feel part and parcel of the bank, by finding out their
reactions first before implementing the policies. The bdrlks should disu
offer training to their clients on how to increase investments. This would
enhance the bank and the customer relationship.
Description
A Thesis Presented to the College of Higher Degrees and Research
Kampala international University Kampala, Uganda
In partial Fulfillment of the Requirements for the degree
Master of Business Administration in Information Technology
Keywords
Banking services, Development, Small Scale, Business, Makindye Division, Uganda