Opportunities and challenges of electronic banking on organizational performance of indigenous banks in Rwanda
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Date
2012-09
Authors
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Journal ISSN
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Publisher
Kampala International University. College of Economics and Management
Abstract
The study was carried out on “opportunities and challenges of electronic banking on
organizational performance of indigenous banks in Rwanda”. This identified the
opportunities these banks have identified in Rwanda and various challenges they face
in their endeavors to provide efficient and effective services and products through
electronic banking. The Data was collected using structured questionnaires and
interview schedules. The population size was 150 and the sample size was 109. Data
collected was analyzed using SPSS and inferential Statistics. The study found out that
the benefits of e banking into two that is, opportunities to the clients and opportunities
to the banks .To the Banks: The e- Banking reduced the cost of wages of tellers and
back office personnel; it has resulted into dramatic productivity gains and Reduction in
repetitive cost. Improved speed in receiving and processing instruction. Reduced
crowding in banking halls .To the Clients: Enjoy Direct Deposit, Ease of Account Access
and Convenience, Customers can carry out their transaction without waiting in a line
for service and It saves costs for stationary and cheque books E-Banking also makes it
easier for customers to compare banks services and products hence give clients a
variety of choices to make.The study found out also the challenges of e banking: Poor
Telecommunication Infrastructure, Security Concerns, and Poor Internet Accesses.The
study concluded that E-banking has become a necessary survival weapon and is
fundamentally changing the banking industry worldwide. Today, the click of the mouse
offers customers banking services at a much lower cost and also empowers them with
unprecedented freedom in choosing vendors for their financial services needs.
Description
A thesis presented to Kampala International University College of higher degrees and research (CHDR) Kampala, Uganda in partial fulfillment of the requirements for the degree master of business administration
Keywords
Electronic banking, Organizational performance