Public sector reforms and service delivery in local government: a case study of Temeke Municipality, Dar Es Salaam Tanzania.
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Date
2018-10
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
Kampala International University, College of Humanities and social sciences.
Abstract
The purpose of this study was to investigate the impacts of public sector reforms and service
delivery in local government using Temeke Municipal council as a case study. The general
objective was to investigate the impact of public sector reforms on service delivery in local
government at Temeke municipal council, the specific objectives were to analyze the effects of
public sector reforms on service delivery, to analyze the measures that have been put in place to
achieve good service delivery, to analyze the relationship between public sector reform and
service at and finally to analyze the challenges that are encountered when implementing public
sector reforms. The study used descriptive, research design. It involved qualitative and
quantitative research approach to analyze primary and secondary data, Purposive and simple
random sampling was used to select 102 respondents. Questionnaires and interview were used to
collect data.
The study findings shows 65% of the respondents agreed that accountability has improved, 55%
also agreed that services are prompt and timely, 60% of the respondents agreed recruitment has
greatly improved and 60% of the respondents agreed that Technology has helped to improve
service delivery. The study shows that there was a positive relationship between public sector
reforms and service delivery at Temeke Municipal Council because the coefficient was found to
be (1.063). The study recommended the municipal council of Temake to continually train its
staff, sanitization of the locals on importance of paying taxes, give allowance as a motivation,
recruit many staff, provide more stationary, introduced well functioning technological systems,
buy more equipment, introduce more taxes, encourage more women to participate politically and
look for other sources of income.
Description
A dissertation presented to the directorate of post graduate studies and research of Kampala International University in Tanzania In Partial Fulfillment of the Requirements for a ward the Degree of Master of Public Administration.
Keywords
Public sector reforms, Service delivery, Local government, Tanzania.