Assessment of patients’ perception of health service delivery in Mubende Regional Referral Hospital (outpatient department)
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Date
2010-10
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
Kampala International University,College of Humanities and Social Science
Abstract
This is a study canied out in Mubende Regional Referral Hospital with the aim of
assessing patients’ perception of health service delivery in Outpatient department
(OPD).The hospital faces challenges among which indude limited space,
inadequate funding and Inadequate staffing. The hospltai receives ciltidsm from
politicians that the services offered are inadequate, yet the health workers feel
that they provide the best services to patients. It is upon this background that
the researcher proposed to undertake this study to assess and find out from
patients who are the pilmary recipients of the health services, their views,
remarks and beliefs in relation to services offered to them. This was a cross
sectional study in form of a survey. 384 respondents of age 18 years and above
were selected randomly to participate. Data was collected using questionnaires,
analyzed and presented using frequency table and graphs. The findings indicate
that perception of patients receMng services In OPD is generally good in view of
the following: Clients receive good hospitality at the entrance to hospital, the
general deanliness of the hospital Is good, health workers available to receive
dients at OPD and handle them professionally, patients receive adequate
information and education regarding their iiiness and the use of prescribed
medicines. However dients wait longer hours between 2-4 hours to receive
attention. The Hospital Administration is recommended to re-organise the
outpatient department the tilage system and aiiocate more staff so that the
waiting time Is reduced.
Description
A thesis presented to the school of Postgraduate studies and research Kampala International University Kampala, Uganda in partial fulfillment of the requirements of the award of a Master’s Degree in project planning and management
Keywords
Patients’ perception, Health service delivery, Mubende Regional Referral Hospital (outpatient department)