Ict use and development of banking operations in selected banks of Rwanda
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Date
2011-05
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
Kampala international international : College of Economics and Management
Abstract
The purpose of the study was to evaluate ICT use and development of banking operations in selected banks of Rwanda. The objectives of the study were to find the profile of
respondents in terms of gender, age, education and experience at work, To evaluate the
level effectiveness of ICT use in banking operations, Identify ICT products adopted by Banks and degree of their utilisation, To identify benefits and barriers of ICT adoption in banking
operations in Rwanda and To determine if there is a significant relationship between ICT
usage and development of banking operations based on the findings of the study.
The researcher used descriptive and quantitative design to select a sample of 136
respondents from 142 employees of 7 responding banks out of 10 targeted banks. In this
regard, respondents were chosen by purposive sampling method. In addition to
questionnaires observation method was used for primary data collection. Data collected through questionnaire were analyzed quantitatively using descriptive statistics and SPPS
statistics.
The research finding revealed that there is a high uptake of ICT in Rwanda banks and ICT
represents great potential for business process reengineering of Rwanda banks as it has
improved banking services, facilitate accurate record, provides for home and office banking services, prompt and fair attention. The adoption of ICT improves the banks’ image and leads to a wider, faster and more efficient market,
The researcher concluded that with the development of technology, alternative delivery
mechanism such as ATM and others becomes available. Indeed, ICT is an enabler, but
without sufficient capabilities of the human workforce to use it efficiently, the costly
investments become ineffective, The researcher recommended that banking industry should support training and skills development among bank staff and customers by arranging training sources or facilitate networks for exchange of best practice so as to implement new ICT innovation in Rwanda banking industry.
Description
A thesis presented to the school of postgraduate studies and research Kampala international university Kampala, Uganda in partial fulfillment of the requirements for the Degree
Master of Business Administration (Management)
Keywords
Ict use and development, Banking operations, Rwanda