Employee training and organizational performance in selected commercial banks in Mogadishu, Somalia
Loading...
Date
2019-04
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
Kampala International University, College of Humanities and Social Sciences
Abstract
The study was to investigate the effect of training on organizational performance in commercial
banks in Mogadishu, Somalia. The objectives of the study were as follows: (i) To examine the
effect of on-the-job training on organizational performance in Selected Commercial Banks in
Mogadishu, Somalia. (ii) To establish the effect of the off-the-job training policies on
organizational performance in Selected Commercial Banks in Mogadishu, Somalia. Data was
derived through questionnaires distributed to selected employees of Banks branches with a
target population of 218 staffs were used as the research instruments. Data analysis was done
through descriptive statistics. Descriptive statistics included the use of percentages, means and
standard deviation and inferential analysis on variables. The findings indicated that on-the-job
training significantly affects the organizational performance of commercial banks in Mogadishu,
Somalia (R2 0.343, &sig 0.000), this effect therefore implies that on-the-job training highly
contribute to the organizational performance of commercial banks in Mogadishu, Somalia (R2
0.443, & sig 0.000),the findings revealed that there is a significant effect off the-job training has
on organizational performance of commercial banks in Mogadishu Somalia. Still the
conclusions were that; on-the-job training has a considerably high influence on organizational
performance of commercial banks in Mogadishu, Somalia, hence the off the-job training has a
positive sign Ulcant effect organizational performance of commercial banks in Mogadishu,
Somalia, and hence indicating that off the-job training has a bearing on the organizational
performance hence there is need for enhancing of the-job given the state of the performance
though other factors complemented in the study. The study recommended that: Commercial
banks should conduct Training Needs Assessment in all departments of management should
provide training and workshop opportunities for staff in order to keep them updated and improve
their knowledge and skills. Poorly performing staff should also be appraised and reasons for
their dismal performance determined instead of condemning them. The institution~s management
should strive to support every department and all cadres of staff Morale on the other hand
increases performance indirectly by reducing absenteeism, accidents, employee turnover. . The
study contributed to new knowledge through the following; the following are the employee
training techniques used in maintaining the organizational performance of Commercial banks in
Mogadishu, Somalia; on-the-job training, and off the-job training. The following are the
measurements of organizational performance; Quality of service, Productivity and Effectiveness
of the Commercial banks in Mogadishu, Somalia.
Description
A thesis submitted to the college of economics and management in partial fulfillment of the requirement for the award of Masters’ Degree of Human Resource Management of Kampala International University
Keywords
Employee training, Commercial banks, Mogadishu, Somalia