The relationship between technological innovation, employee attitudes, job design, user adaptation and organization performance in Uganda Revenue Authority.
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Date
2007-09
Authors
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Publisher
Kampala International University, College of Economics & management.
Abstract
The study was about the relationship between technological innovation, employee attitudes, job design, user adaptation and organization performance in Uganda Revenue Authority. The instruments used in the study were questionnaires administered on two hundred and sixty (260) respondents, including Assistant revenue officers, supervisors, assistant commissioners and support staff. The major findings include: The new technology was linked to the overall strategy of improving organizational performance though it lacked adequate communication and awareness. Though the employees believed that the innovation would improve the organization, they lacked capacity to utilize the new technology, hence little impact was realized. Instruction forms and accountability mechanisms suffered from various deficiencies such as non-compliance, inconsistency, lack of timely submission of taxation, fragmented information from third parties, and resistance to change. Most of the employees of URA found the machines, which were introduced in the organization difficult to operate and preferred to do their work manually. The major conclusions were that: - The good intention of URA of using technology as a strategy to boost organizational performance was haphazardly done, without the input of stakeholders. This undermined cooperation of staffs operationalizing it. The attitude and position of employees on the new change was originally positive as they believed it would create organizational improvement in the context of productivity. There are various factors related to untimely submission of instructions forms, accountability, and non-compliance to directions and plans, inconsistencies, fragmented information from third parties, and resistance in change. The new technology was haphazardly made and copying with it was not easy in the short run. Deliberate effort seems to be lacking to affect the required charge using various approaches.
Description
A research thesis submitted in partial fulfillment of the requirements for the Award of Masters of Business Administration (MBA) of Kampala International University
Keywords
Technological Innovation, Employee Attitudes, Job Design,, User Adaptation, Organization Performance, Uganda Revenue Authority.