Supplier relationship management and operational performance of sugar manufacturing organizations: a case study of kakira sugar works limited, Jinja Uganda:

Thumbnail Image
Journal Title
Journal ISSN
Volume Title
Kampala International University, College of Economics and Management.
In an increasing competitive marketplace, firms are seeking new methods or enhancing competitive advantage and therefore, purchasing is becoming a strategic function and a key factor in competitive positioning. Supplier Relationship Management (SRM) plays an important role in enhancing organizational performance through reduction of costs and the optimization of performance in industrial enterprises. This study therefore sought to assess the effect of supplier relationship management on operational performance of Kakira Sugar Works Limited, Jinja, Uganda. The study worked towards attaining the following objectives; To determine the effect of supplier collaboration in product development on operational performance of Kakira sugar Works Limited, Jinja Uganda. To establish the effect of information sharing on operational performance of Kakira Sugar Works Limited and to determine the effect of trust-based relationship on operational performance of Kakira Sugar Works Limited. Three theories, namely the social capital theory, the theory of constraints, and the commitment trust theory, anchored this study. The research absorbed a descriptive research design. The study’s target population consisted of all the employees of the 13 currently sugarcane plantation Estates, each department has its suppliers who supply according to their demand. These include: Kamuli sugarcane plantation, Mayuge sugarcane plantation Estate, Jinja — Iganga Highway sugarcane plantation Estate~ Magamaga sugarcane plantation Estate, Musita sugarcane p1 antation Estate. Primary data was collected for analysis using questionnaires as instruments of collecting the data. Analysis of the data was conducted through SPSS and the findings presented using frequency tables, charts and graphs. The research established that trust-based relationships, information sharing and supplier collaboration in NPD positively impact operational efficiency in Kakira Sugar Works Limited, Jinja, Uganda. It was also found that most of the operations within KSW are based on trust, In addition, the study concluded that the sector is not highly efficient in managing all its operational undertakings. The researcher recommends that the sugarcane plantation Estates should ensure that an effective supplier buyer information relationship structure is established, encourage supplier involvement in product development and operational systems within the Company should be made reliable for the firms to attain operational excellence.
a research report submitted to college of economics and management in partial fulfillment of the requirements for the award of a bachelor of supply and procurement management of Kampala international university.
operational performance, kakira sugar works limited, sugar manufacturing