Contract monitoring systems and service delivery in local governments: a case of Mpigi district local government:
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Date
2019-09
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Publisher
Kampala International University, College of Economics and Management.
Abstract
The study established the impact of contract Monitoring systems on service delivery in
Mpigi district Local Government, the study was guided by three specific objectives and
these were; (i) to determine the level of contract Monitoring systems in Mpigi district
Local Government, (ii) to establish the level of service delivery in Mpigi district, and (iii)
to examine the relationship between Contract Monitoring systems and Service Delivery
in Mpigi District Local Government. Cross-sectional research design was used because
data was adapted by this study and was used to establish the significant effect between
variables in order to fulfill the research objectives. The findings indicated that; the level
of contract Monitoring systems in Mpigi district Local Government was rated
satisfactory, the findings indicated that service delivery was low in Mpigi district Local
Government, the finding still indicated that contract Monitoring systems has a
significant relationship on service delivery in Mpigi district (r-valu=.495). The
researcher concluded that; that setting of appropriate work supervision during contract
Monitoring systems can lead to the improvement in service delivery since it increases on
the quality and efficiency during service delivery, service delivery can be improved once
work verification and certification such as open tendering is effectively applied, there
exists a positive significant relationship between contract Monitoring systems and
service delivery in Mpigi district Local Government. The researcher recommended that;
Mpigi district Local Government should develop an effective work supervision system,
and this will help to cater for issues surrounding delivery dates, contract compliance,
and customer service issues can be resolved internally before going out to contract,
Mpigi district should address the use of appropriate verification and certification by
primarily basing on the stipulations of the procurement legal framework, this will help to
explain the rationale for the inclusion of key components in the solicitation document,
elaborating on how these components work together to make the process effective
within Mpigi district Local Government.
Description
a research report submitted to the college of economics and management in partial fulfillment of the requirement for the award of bachelor’s degree in supply and procurement management of Kampala international university.
Keywords
Contract monitoring systems, service delivery, Mpigi district, local government