Logistics management and organization performance; a case study of harris international (u) limited:

Abstract

The study was carried out to establish the impact of Logistics management on customer satisfaction in the manufacturing sectot In today’s highly competitive business environment, organizations are striving to achieve effectiveness, cost efficiencies and economies of scale. Most ofthese organizations perform various logistical operations so as to meet their customers’ needs.. The study sought to address the following specific objectives; to identi& the key logistics activities, establish the effect of information flow and, to establish the relationship between logistics management and organisation performance of Harris International (U) limited. The study employed a descriptive survey design and targeted only manufacturing sector with specific reference to Harris International. Data was collected from all selected respondents using questionnaires and an interview guide. The data was gathered using structured liken type questions and analysed using both descriptive and inferential statistics, with the help of Statistical Package for Social Sciences (SPSS). The Analysed data was presented using tables a population of 50 respondents was used to obtain information. The findings showed a significant relationship between Logistics management and customer satisfaction. The research concludes that Harris International limited should heavily invest in its logistics system to achieve efficiencies and effectiveness if it’s to be responsive to customer needs especially in this era of increasing competition. Therefore, the research recommends putting in a place an effective and efficient logistics system that is responsive to the needs ofthe customers.